Information We Collect

Flash Ignite collects information to provide better financial analysis services and improve our platform. We're transparent about what we collect and why we need it.

• Personal identifiers including name, email, phone number, and business address
• Financial documents and data uploaded for analysis purposes
• Technical information such as IP address, browser type, and device information
• Communication records including support tickets and correspondence
• Payment information processed through secure third-party payment processors

How We Use Your Information

Your information helps us deliver accurate financial analysis and maintain platform security. We don't sell personal data to third parties or use it for purposes beyond our stated business operations.

• Process and analyze your financial data to generate comprehensive reports
• Maintain your account and provide customer support services
• Send important updates about your account, service changes, or security matters
• Improve our analysis algorithms and platform functionality based on usage patterns
• Ensure platform security and prevent unauthorized access or fraudulent activity
• Comply with legal obligations and regulatory requirements in Australia

Data Storage and Security

We take data protection seriously. Your financial information is encrypted both in transit and at rest using industry-standard security measures.

Our servers are located in Australia and comply with local data protection regulations. We use multiple layers of security including encryption, access controls, and regular security audits to protect your information.

We retain your data for as long as your account remains active or as needed to provide services. Financial analysis data is typically retained for seven years to comply with Australian business record requirements.

Your Rights and Choices

Under Australian Privacy Principles, you have specific rights regarding your personal information. We make it straightforward to exercise these rights through our platform or by contacting our support team.

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate personal information in your account
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Export your financial data in common formats
• Opt-out: Unsubscribe from marketing communications while maintaining essential service notifications
• Complaints: Lodge privacy complaints through our internal process or with the Office of the Australian Information Commissioner

Data Sharing and Third Parties

We don't sell your personal information. Limited sharing occurs only with trusted service providers who help us operate our platform, and only under strict contractual obligations to protect your data.

Third-party services we work with include payment processors, cloud infrastructure providers, and analytics tools. These partners are required to maintain equivalent data protection standards and can only use your information for specified purposes.

• Payment processors for secure transaction handling (they don't receive your financial analysis data)
• Cloud infrastructure providers for secure data storage and platform hosting
• Analytics services for platform performance monitoring (using aggregated, non-personal data)
• Professional service providers such as legal and accounting firms under confidentiality agreements
• Law enforcement or regulatory bodies when required by Australian law or court order

Cookies and Tracking

Our website uses cookies to improve functionality and understand how users interact with our platform. You can control cookie preferences through your browser settings.

We use essential cookies for platform functionality, analytics cookies to improve user experience, and preference cookies to remember your settings. We don't use advertising cookies or share cookie data with advertising networks.

Updates to This Policy

We review this privacy policy annually and update it when our practices change or regulations require modifications. Significant changes are communicated through email and prominent website notices.

Minor updates like contact information changes are posted directly to this page with updated effective dates. We encourage periodic review of this policy to stay informed about how we protect your information.